SRCAR Connect

Dear eKEY for Android Customer ,

There is an important update available for eKEY Basic
for Android. You can download this important software
update from the Google Android Market. This new
version (1.0.1) addresses a range of syncing issues
that are specific to eKEY Basic for Android devices. In
particular, users should no longer encounter 9BFF and
9B03 errors when eKEY attempts to update.

You can get the eKEY update in one of two ways:

1.) From your phone you will see an “update” icon that is
shown when any installed application has a pending
update. Simply drag down the alert and select the
option to install updates. From there, eKEY will show
up as an application that has an update available for
download.

2.) Visit the Market from your Android phone. Select
Menu > My Apps to see a list of applications installed
on the device. The eKEY application will show that an
update is available. Tap the eKEY update to begin the
download and installation.

Both methods preserve all user settings and does not
require a new authorization code. Should you need any
assistance updating your eKEY software, please
contact customer support at 1-877-699-6787 (5 AM to 7
PM PT seven days a week) or email
suprasupport@fs.utc.com.

Thank you for your continued business!

From Sunday, February 13th at 5:00am PST until Sunday at 11:00am PST, Supra will be doing maintenance at our data center.

What Will Not Be Available?

• SupraWEB billing and payments
• SupraNET billing and key/keybox assignments
• IVR phone payments

What Is Available?

• ActiveKEYs will be able to eSYNC
• DisplayKEYs will be able to eSYNC
• eKEYs will be able to eSYNC
• KIMvoice will be available
• SupraWEB keybox/listing information, showing activity, reports, settings, update codes and order form
• Supra Keyholder Support – 877-699-6787

Thank you,

Supra Support Team

From Saturday, January 22nd at 8:00pm PST until Sunday at 8:00am PST, Supra will be doing maintenance at our data center.

What Will Not Be Available?

• SupraWEB billing and payments
• SupraNET billing and key/keybox assignments
• IVR phone payments

What Is Available?

• ActiveKEYs will be able to eSYNC
• DisplayKEYs will be able to eSYNC
• eKEYs will be able to eSYNC
• KIMvoice will be available
• SupraWEB keybox/listing information, showing activity, reports, settings, update codes and order form
• Supra Keyholder Support – 877-699-6787

Thank you,

Supra Support Team

Dear Valued Customer,

The maintenance scheduled for this evening is being delayed until Thursday, January 13th, due to weather conditions. We apologize for the last minute change.

On Thursday, January 13th starting at 6:00pm PST to 9:00pm PST, Supra will be doing maintenance at our data center.

What Will Not Be Available?

• SupraWEB will not be available (except for update codes)
• SupraNET
• ActiveKEYs will not be able to eSYNC
• DisplayKEYs will not be able to eSYNC
• eKEYs will not be able to eSYNC
• IVR phone payments

What Is Available?

• KIMvoice will be available for update codes only.
• SupraWEB will be available for update codes only.
• Supra Keyholder Support, 877-699-6787, will be available to provide assistance for any keyholder who needs to update their key.

Thank you,

Supra Support Team

• SupraWEB billing and payments
• SupraNET billing and key/keybox assignments
• IVR phone payments

• ActiveKEYs will be able to eSYNC
• DisplayKEYs will be able to eSYNC
• eKEYs will be able to eSYNC
• KIMvoice will be available
• SupraWEB keybox/listing information, showing activity, reports, settings, update codes and order form
• Supra Keyholder Support – 877-699-6787
  
  Thank you,
  Supra Support Team

On Tuesday, January 11th starting at 6:00pm PST to 9:00pm PST, Supra will be doing maintenance at their data center.

What Will Not Be Available?

• SupraWEB will not be available (except for update codes)
• SupraNET
• ActiveKEYs will not be able to eSYNC
• DisplayKEYs will not be able to eSYNC
• eKEYs will not be able to eSYNC
• IVR phone payments

What Is Available?

• KIMvoice will be available for update codes only.
• SupraWEB will be available for update codes only.
• Supra Keyholder Support, 877-699-6787, will be available to provide assistance for any keyholder who needs to update their key.

Dear Valued Customer,

On Monday, December 13th starting at 6:00pm PST to 8:30pm PST, Supra will be doing maintenance at our data center.

What Will Not Be Available?

• DisplayKEY syncs
• SupraNET
• eKEY syncs
• IVR payments

What Is Available?

• KIMvoice will be available for update codes.
• SupraWEB will be available for update codes.
• Supra Keyholder Support, 877-699-6787, will be available to provide assistance for any keyholder who needs to update their key.

Thank you,

Supra Support Team

November 24, 2010

Dear Supra Customer,

eKEY for the Android is now available! Turn your Android phone into a lockbox key in two easy steps. First download the eKEY app from the Android Market. Note that this link will only work directly from your mobile phone. The download is free and it includes a demo version that lets you try all features risk free. Next, purchase a small hardware device, called the eKEY Fob that translates Bluetooth to Infrared. Please note that you must also be enrolled in the eKEY Basic service.

If you are interested in purchasing an eKEY Fob, please contact your Association or MLS.

Key Product Features:

· Use your Android phone as your lockbox key.
· Program lock boxes, change shackle codes, manage lock box inventory.
· Link directly to SupraWEB right from your phone.
· eKEY will update itself, no cradling or extra charging required.

How to Get eKEY for Android

Turning your Android phone into your lock box key is a simple process which involves the following:

1. Download and install the eKEY for Android application from the Android Market. Go to the Android Market and search for “eKEY”.
2. Purchase an eKEY Fob from your Association or MLS or from Supra. If you already have an eKEY Fob (if for example you have used it with a BlackBerry in the past) you do not need to purchase a new fob.
3. Obtain an eKEY Basic key from your Association or MLS. They will provide you with an authorization code, a key number, and a PIN.
4. Open the eKEY for Android app on your phone and click on the Activate eKEY button. It will prompt you to enter your authorization code. Once this code is entered, your phone will sync with our system and you will be ready to open lock boxes with your phone!

Dear Customers,

Beginning at 7:30 p.m. PT, Friday Nov.19 the following services will not be available: phone support, pay by phone and fax and email support. This is due to a network upgrade at our Salem, Oregon facility.

Phone support will resume at 5 a.m. PT on Saturday November 20.

Email support and fax support will resume by 5 a.m. PT  on Monday Nov 22.

We’ve scheduled the upgrade to have minimal impact on keyholders.  Our datacenters are not affected by the upgrade, so keys will be able to update through cradles or the Internet, and SupraWEB will be available.

Thank you for your business,

Supra

Dear Valued Customer,

Last night we made two enhancements to the showing notification and feedback tool:

-          Email showing notifications to CC email addresses have been re-enabled.  Previously, notifications were going to keyholders who did not have that keybox in their inventory.  This has been resolved.

-          At times keyholders received old showing notifications.  This was usually caused by eKEY “back reads” that could sneak back into the system.  Now, if the showing is older than 7 days, we do not send it in the email notification.   Subscribers will still be able to obtain all historical and current showing activity from SupraWEB or their Broker data feeds.

Thank you for business!

Supra support