SRCAR Connect

Dear Supra Customers,

1. A customer has downloaded eKEY for iPhone application and used it in “Demo Mode.” How does the customer exit demo mode?
   
   1. Open the eKEY application.
   2. Select the About icon.
   3. Scroll to the bottom of the window.
   4. Select Reset Authorization.
   5. Enter an Authorization Code provided by the association, Supra Support or from SupraWEB.

2. An overview of the iPhone and the eKEY for the iPhone application is attached.

Dear Customer:

The Showing Feedback email issue has been addressed in the latest software release on Thursday, August 19.  Agents who may have seen feedback data that did not belong to them will no longer see this issue.

We apologize for any inconvenience.

Supra Support Team

August 18th, 2010

Dear Supra Customer,

eKEY for the iPhone is now available! Turn your iPhone into a lockbox key in two easy steps. First download the eKEY app from the Apple iTunes store. The download is free and it includes a demo version that lets you try all features risk free. Next, purchase a small hardware device, called the Supra eKEY Adapter that plugs into the bottom of your phone. Please note that you must also be enrolled in the eKEY Basic service.

If you are interested in purchasing an adapter, please contact your Association or MLS. If your Association or MLS does not have them in inventory, you may order an adapter directly from Supra starting on August 23rd. An order form will be available on www.supraekey.com. Please note that the form will not be available until August 23rd. The price for the adapters is $54.95, plus any applicable sales tax and shipping and handling charges.

Key Product Features:

•Use your iPhone as your lockbox key.

•Program lock boxes, change shackle codes, manage lock box inventory.

•Link directly to SupraWEB right from your iPhone.

•Supra eKEY Adapter adds Infrared to your iPhone. The small accessory attaches to a keychain when not in use, and does not require charging or batteries.

•eKEY will update itself, no cradling or extra charging required.

How to Get eKEY for iPhone

Turning your iPhone into your lock box key is a simple process which involves the following:

1.Download the eKEY for iPhone App from the Apple App Store.
2.Purchase a Supra eKEY Adapter from your Association or MLS or from Supra.
3.Obtain an eKEY Basic key from your Association or MLS. They will provide you with an authorization code, a key number, and a PIN.
4.Open the eKEY for iPhone app on your iPhone and click on the Activate eKEY button. It will prompt you to enter your authorization code. Once this code it entered, your phone will sync with our system and you will be ready to open lock boxes with your iPhone!

Dear Supra Customer,

As part of our ongoing efforts to maintain and upgrade our systems, we performed an update to SupraWEB last night.  This maintenance release made the following improvements to the system.

1. In some cases an agent could get an update code by logging into SupraWEB, even when they should have been required to sync their key.  This has been corrected and will help ensure that showing information is as current as possible.
2. In rare instances, an agent could log into SupraWEB and be logged into another agent’s account.  We have made some changes to our firewall system that  will correct this problem.
3. There have been some cases where key boxes added to an agent’s inventory  disappeared after additional boxes where added via SupraNET.  We  have  made changes to  correct  this.
4. Agents will no longer see the incorrect error message  ”Error looking up the keybox serial number from the MLS#”  that occasionally popped up when assigning keyboxes using MLSi.

Thanks again for your continued business .

Supra Support

• At 5pm PDT, only update codes will be available on SupraWEB and KIMvoice.
• At 5:30pm PDT SupraNET will not be available, but until then will function as normal.

• SupraWEB and KIMvoice will both be available for update codes only.
• Keyholders will be able to eSYNC during the maintenance period.
• Supra Keyholder Support, 877-699-6787, will be available to provide assistance for any keyholder who needs to update their key.
  Thank you,
  Supra Support Team

Part of the eKEY for iPhone solution is the Supra eKEY Adapter, which is a small device that plugs into the Apple Dock Connector on the bottom of the iPhone.  This device contains an Apple-authorized chip that allows the iPhone to communicate with the iBox using low-powered Infrared.  It is designed to attach to a key chain when not in use and does not require batteries.

To learn more about the Supra eKEY Adapter, visit http://www.ekeyprofessional.com/ekeyiphone.html

Dear Valued Customer,

On Sunday, April 18th starting at 4:00am PST through Sunday, April 18th at 4:00pm PST, Supra will be conducting routine maintenance at our data center. During this time SupraNET, and IVR will not be available. Keyholders will be not able to eSYNC, or log into SupraWeb during the maintenance period. Supra Keyholder Support, 877-699-6787, will be available to provide assistance for any keyholder who needs to update their key.   Voice and web updates will still be available during this outage.

We have chosen to do this on a Sunday, as it is our lowest call volume day, though we will be adding additional staff to assist any keyholders that may need assistance during the outage.

Thank you,

Supra Support Team

Dear GE Security Customer,

There are a few changes coming to SupraWEB in the next couple of weeks. These changes will provide several new tools for your use.

• Enhanced reporting features including a new mobile site customized for phones.
• Improved showing feedback options: You can automatically forward showing notifications to sellers.
• Agent WebPAY is moving into SupraWEB. You will no longer need to remember two sets of passwords or use two different websites.

As part of this upcoming change, which will occur in about three weeks, it
will be necessary for you to create a new user ID and password before you
can access SupraWEB (until the change is made, you will continue to use
your current password and key number).

We will be providing information and training over the next few weeks on the set up process. You can visit www.ekeyprofessional.com/sso.html to learn how  this simple process works.

We will also add a dedicated queue in our call center with additional staff to assist you with the change.

We sincerely appreciate your continued business. We are working hard to add benefits to the Wireless Information System that will continue to make things easier for you.

Sincerely,
Greg Russell
Product Marketing Manager