SRCAR Connect

We will perform routine maintenance on our data center on 2 days.

The first maintenance window will be on Monday, December 12th starting at 7:00pm PST and ending at 8:00pm PST.

What Will Not Be Available?

• Everything will be available. Update codes will be available through voice and web if there is an unexpected issue.

What Will Be Available?

• SupraNET will be available
• SupraWEB and KIMVoice will both be available
• Key Syncs will be available
• ActiveKEYs will be able to update during the maintenance period.
• Supra Keyholder Support, 877-699-6787, will NOT be available to provide assistance for any keyholder who needs to update their key.

The second window will be on Tuesday, December 13th starting at 7:00pm PST and ending at 8:00pm PST.

What Will Not Be Available?

• During this time only IVR payments will not be available.

Thank you,

Supra Support Team

Dear Supra Customers,

We are pleased to announce that the new eKEY Fob is now available.  You will be delighted with the next gen product design.  Compared with the Original fob, the new fob is 60% lighter and half the size!  Battery life is also improved.

The eKEY Fob is part of our eKEY solution, which turns your smartphone into a lockbox key.  The fob receives a Bluetooth message from the smart phone and converts it into an infrared signal that can be received by the lockbox.  Please click the following link for a list of compatible smart phones.

Great New Features:

•    Smaller, lighter than its predecessor

• Half the size
• More than 60% lighter

•    Longer battery life
•    Uses two user replaceable coin cell batteries  (batteries are included)
•    Compatible with all Android and BlackBerry smartphones (iPhone devices require an iPhone specific eKEY Adapter).

Warranty:

The New eKEY Fob carriers a one year warranty from the date of purchase.  Please note that fobs returned will be replaced with the same version of fob.  This means that if warranty replacement is necessary, a new fob will be replaced with a new fob.  Original fobs returned for warranty will be replaced with an Original fob (We have retained sufficient inventories of the Original fob to ensure that we can replace them with the same version originally purchased).

We would like to follow up on our note yesterday regarding the new iPhone Operating System and new version of eKEY. We are happy to let you know that Apple has approved our updated application and it is available on the App Store.  All of your members who use eKEY for iPhone will receive a notification on their phone, telling them that the new version is available.  It is important that all eKEY for iPhone users upgrade to the latest eKEY version (1.2.2).

In our communication yesterday we asked your members to hold off on upgrading their iPhone Operating System until the new eKEY application was available. Now that the new eKEY application is available, your members should experience no issues with updating their iPhone Operating System software (iOS5), which is being released today by Apple.

Thank You,

Supra Support Team

Supra to release enhanced eKEY™ application for BlackBerry® on June 20

Updated application improves productivity for BlackBerry users

On Monday, June 20, 2011, Real Estate Agents can download an enhanced version of Supra’s eKEY application for BlackBerry smartphones.  eKEY enables agents to unlock iBox lockboxes from their smartphone.  eKEY brings the power of Supra’s real-time information to agents with a host of productivity tools that turn the smartphone into a mobile real estate office.  eKEY is also available for Android™ and iPhone®.

Highlights for immediate use by BlackBerry users include:

• Profiles downloaded for quick-search (in the eKEY Professional version) can now be sorted by client name
• Users of the BlackBerry Operating System 6 can experience improved keyboard operations
• SecureKEY numbers will be displayed correctly every time

Supra is sending an email to current users of the eKEY application for BlackBerry. Alternatively, you can download the upgraded application directly from your phone at www.ekeymobile.com.

Our Supra team is pleased to bring you these enhancements, and we encourage your feedback and suggestions.

Sincerely yours,

The Supra Team

BlackBerry® is a registered trademark of Research in Motion (RIM)
Android ™ is a trademark of Google Inc.
iPhone® is a registered trademark of Apple, Inc

Supra’s enhanced eKEY Professional application is available on May 6, 2011 to bring powerful mobile tools to real estate agents

Supra’s eKEY Professional application brings new mobile tools to more smartphones than ever, so you can harness the power of real-time information.

Download eKEY from your app store to gain:

• Fast MLS searches with easy-to-save custom search criteria
• Larger rosters with fast text search
• Significantly more MLS data stored on your phone
• A preview of operations in Demo mode before you sign up for service

Keep the latest listing and showing information at your fingertips because eKEY updates itself through your phone’s Internet connection.  You can show listings at a moment’s notice; answer client questions quickly; and know right away who is showing your listings so you can follow-up while it’s still fresh in the buyer’s mind.  You can even turn your phone into a lockbox key – all with the eKEY Professional application on your smartphone.

Explore eKEY Professional and what it can do for you at www.ekeyprofessional.com.

Download the application and get a preview of its operations through the Demo mode.  When you’re ready to use eKEY, just ask your board to upgrade your level of service in their SupraNET system.  Get your application from:

Android
Download eKEY for Android directly from the Android Market

The eKEY for Android User’s Manual is available at:
http://www.utcfssecurityproducts.com/Site%20Assets/ekey-android-uman.pdf

iPhone
Download eKEY for iPhone directly from the Apple App Store*

The eKEY for iPhone User’s Manual is available at:
http://www.utcfssecurityproducts.com/Site%20Assets/eKEYiPhoneUserManual.pdf

Blackberry and other smartphones:
eKEY Professional for BlackBerry and other smartphones is available at www.ekeymobile.com

*May 6 availability in the Apple App Store is subject to approval by Apple.  Android is a trademark of Google, Inc.  iPhone is a registered trademark of Apple, Inc.  Blackberry is a registered trademark of Research in Motion (RIM).

Dear Valued Customer,

On Wednesday, April 13th starting at 5:30pm PDT and ending at 8:30pm PDT, Supra will be conducting routine maintenance at our data center.

What Will Not Be Available?

SupraNET will not be available.
ActiveKEY wireless updates/eSYNCs will not work.
DisplayKEY eSYNCs will not work.
eKEY wireless updates/eSYNCs will not work.

What Will Be Available?

SupraWEB and KIMVoice will both be available for update codes only.
Supra Keyholder Support, 877-699-6787, will be available to provide assistance for any keyholder who needs to update their key.

Thank you,
Supra Support Team

Dear eKEY for Android Customer ,

There is an important update available for eKEY Basic
for Android. You can download this important software
update from the Google Android Market. This new
version (1.0.1) addresses a range of syncing issues
that are specific to eKEY Basic for Android devices. In
particular, users should no longer encounter 9BFF and
9B03 errors when eKEY attempts to update.

You can get the eKEY update in one of two ways:

1.) From your phone you will see an “update” icon that is
shown when any installed application has a pending
update. Simply drag down the alert and select the
option to install updates. From there, eKEY will show
up as an application that has an update available for
download.

2.) Visit the Market from your Android phone. Select
Menu > My Apps to see a list of applications installed
on the device. The eKEY application will show that an
update is available. Tap the eKEY update to begin the
download and installation.

Both methods preserve all user settings and does not
require a new authorization code. Should you need any
assistance updating your eKEY software, please
contact customer support at 1-877-699-6787 (5 AM to 7
PM PT seven days a week) or email
suprasupport@fs.utc.com.

Thank you for your continued business!

From Sunday, February 13th at 5:00am PST until Sunday at 11:00am PST, Supra will be doing maintenance at our data center.

What Will Not Be Available?

• SupraWEB billing and payments
• SupraNET billing and key/keybox assignments
• IVR phone payments

What Is Available?

• ActiveKEYs will be able to eSYNC
• DisplayKEYs will be able to eSYNC
• eKEYs will be able to eSYNC
• KIMvoice will be available
• SupraWEB keybox/listing information, showing activity, reports, settings, update codes and order form
• Supra Keyholder Support – 877-699-6787

Thank you,

Supra Support Team