SRCAR Connect

Dear Valued Customer,

On Friday, November 14th starting at 7:30pm PST through Saturday, November 15th at 10:30am PST,  GE Security will be conducting routine maintenance at our data center. During this time SupraNET, Agent Web Pay and IVR will not be available. Keyholders will be able to eSYNC, get voice updates and log into KimWeb during  the maintenance period . Supra Keyholder Support, 877-699-6787, will be available to provide assistance for any keyholder who needs to update their key.

Thank you,
Michelle Medley
Supra Administrator

Dear Valued Customer,

On Friday, July 18th starting at 7:30pm PST through Saturday July 19th at 3:30am PST, Supra will be conducting routine maintenance at their data center. During this time SupraNET, AgentWebPay and IVR will not be available. Keyholders will be able to eSYNC, get voice updates and log into KimWeb during this time.

Michelle Medley
Supra Administrator

The following outage has been canceled for this weekend.

On Friday, July 11th starting at 7:30pm PST through Saturday July 12th at 3:30am PST, Supra will be conducting routine maintenance at their data center. During this time SupraNET, AgentWebPay and IVR will not be available. Keyholders will be able to eSYNC, get voice updates and log into KimWeb during this time.

Thank you,

SRCAR

Supra Key Exchange Coming Soon!

Please read carefully. This affects your business.

Its coming! The new ActiveKEY from GE Supra will be replacing the retiring DisplayKEY (D-Key).  We are holding the exchange event at Pechanga June 23-25. You will receive an email from us with the details of your exchange.

Some of the features:

• Wireless updates continuously and automatically
• No more cradles
• Seamlessly connects across all cellular towers
• Read KeyBoxes at listing
• Opens KeyBoxes in areas without cell coverage
• Flashlight illumination for dark doorways

Please watch for future communications regarding your Supra ActiveKEY exchange dates and times.

For additional information on the NEW Supra ActiveKEY, download the ActiveKEY Brochure below or you may always call us at 951-894-2571.

Thank you,

Southwest Riverside County
Association of REALTORS®

More ActiveKey Information:

• Supra ActiveKEY Brochure
• Supra ActiveKEY Facts

Dear Valued Customer,

Last weekend’s billing maintenance period lasted for only 12 hours. This weekend from Friday 4/18/2008 from 7:30 PM PST through Sunday 4/20/2008 7:30 AM PST Supra will be conducting phase 2 of their billing center maintenance. During this maintenance billing related functions will not be available: SupraNET, Agent Web Pay, and Pay by Phone. All other key functions will be available.

If any members need to make a payment to reactivate their keys this weekend our Agent Support representatives will accept payment and reactivate keys. Agent Support will be available from 5:00 AM PST through 7:00 PM PST at 877-699-6787.

Thank you for your support,

Michelle Medley

Supra Administrator

Dear Valued Customer,

Thank you for your patience this morning while connectivity was unavailable to Supra’s data centers. AT&T has resolved their connection problems allowing them to get all services back online. If you have any questions please contact Supra’s Customer Liaison at 877-699-6787.

Sincerely,

Michelle Medley
Supra Administator

Dear Valued Customer,

Today 04/14/2008 Supra is currently experiencing issues with DisplayKEY USB Syncing, and eKEY syncing, as well as www.supraekey.com. Currently we are in DR mode, which will allow any agent to receive an update code via Kim Voice, we are also providing update codes for any agent who calls into the Agent Support Line (1-877-699-6787). With SupraNET currently down our board support staff can look up any pin code/ shackle information you may need during this time. Supra is currently investigating the issue and does apologize for any inconvenience this has caused. Supra will let us know when the issues have been resolved and we will be sure to pass the note along.

Thank you,

Michelle Medley
Supra Administrator

Dear Valued Customer,
On Tuesday April 8, 2008 from 5:30PM to 8:00PM Pacific Time and Wednesday April 9, 2008 from 5:30PM to 8:00PM Pacific Time, Supra will be conducting maintenance at their data center. During this time keyholders will be able to receive Update Codes via the Voice system and Web system. The services that will not be available to keyholders are manual eSYNC’s, web report generation, Agent Web Pay, and the IVR payment system. The Association/MLS KIM Client program as well as SupraNET at the office will not be available during the maintenance period. Supra Keyholder Support, 877-699-6787, will be available to provide assistance for any keyholder who needs to update their key.

The benefit of this maintenance will be future increased capacity and speed on their data center and result in enhanced performance for keyholders.

Thank you
Michelle Medley
Supra Administrator

Dear Valued Customer,

On Sunday, March 30th starting at 3:30pm PST through 6:00pm PST, Supra will be conducting routine maintenance at their data center. During this time AgentWebPay and IVR will not be available. Keyholders will be able to eSYNC, get voice updates and log into KimWeb during this time.

Thank you,

Michelle Medley
Supra Administrator