SRCAR Connect

Dear Valued Customer,

On Sunday, April 18th starting at 4:00am PST through Sunday, April 18th at 4:00pm PST, Supra will be conducting routine maintenance at our data center. During this time SupraNET, and IVR will not be available. Keyholders will be not able to eSYNC, or log into SupraWeb during the maintenance period. Supra Keyholder Support, 877-699-6787, will be available to provide assistance for any keyholder who needs to update their key.   Voice and web updates will still be available during this outage.

We have chosen to do this on a Sunday, as it is our lowest call volume day, though we will be adding additional staff to assist any keyholders that may need assistance during the outage.

Thank you,

Supra Support Team

On March 4th, 2010 SRCAR sent out a survey to all the Brokers and Operating Managers to get a feeling of where the membership stands and see how things are going.

We sent the survey to 637 members, and had a total of 42 responses and there were a total of 13 questions. See the results below!

What is a better way to start your year than getting trained?  You could take FREE classes through your Association that will:

• Help you better understand how to use the MRMLS Matrix system
• Improve your ability to service your clients

The best part is… THE CLASSES ARE FREE!!!

Click here for a list of other classes in your area.

MRMLS will be delaying the rollout of the new SCOUT security login procedure until April 13th. We are moving the time back in order to provide the vendor and MRMLS additional time to prepare the system for implementation! We are sorry for any inconvenience but look forward to introducing you to the exciting new features of the SCOUT solution very shortly.

Be on the lookout for more implementation information in the coming days!

What is SCOUT?

SCOUT’s multi-layered authentication and heuristic methods in securing your account information is done behind the scenes. SCOUT captures and reports unauthorized activity. The technology clears the path for you to log onto MRMLS Matrix WITHOUT the need of your SAFEMLS Token.

Now starting April 13th, during the phased rollout, you will continue to use your SafeMLS token until you are prompted to enroll your new password. You may keep or recycle your SafeMLS token after you have successfully enrolled your new SCOUT password.

What do I need to do to prepare for SCOUT?

This new login screen requires Adobe Flash. This is a very common program, thus the majority of computers are already equipped with it. However, you may be prompted to download the latest version. Please seek technical assistance from your Office Admin or IT professional. Running updates on your computer may result in other changes to your settings.

View Training Videos:

• SCOUT Enrollment Process
• How to Modify Your Email Address or Contact Information in MRMLS Matrix

When MRMLS launched the SafeMLS token security program in 2008, we made a promise to our membership that we would continue to explore new and less intrusive ways of making sure your data was as secure as possible. MRMLS and your local Association feel that the rollout of our new security program, SCOUT for SAFEMLS on March 24th accomplishes giving you both ease of use and the highest levels of security.

SCOUT for SAFEMLS’s multi-layered authentication and heuristic methods in securing your account information is done behind the scene.  SCOUT clears the path for you to log onto MRMLS Matrix by providing your username and single password without the need of your SAFEMLS Token.

Beginning March 24th, we will begin a phased rollout.  Over the subsequent four weeks, groups of members will be required to register the next time they logon to Matrix.  After you have successfully registered, you will no longer need your SafeMLS token to log into the Matrix system.

Note: You will continue to need your SafeMLS Token UNTIL you have registered your new password.

Within a few weeks, MRMLS and your Local Association will provide you more detailed information about how this exciting new program will work!

EDIT: There has been a delay on the roll-out of the SCOUT Security System. Look for the new roll-out date to be April 13th, 2010.

Dear GE Security Customer,

There are a few changes coming to SupraWEB in the next couple of weeks. These changes will provide several new tools for your use.

• Enhanced reporting features including a new mobile site customized for phones.
• Improved showing feedback options: You can automatically forward showing notifications to sellers.
• Agent WebPAY is moving into SupraWEB. You will no longer need to remember two sets of passwords or use two different websites.

As part of this upcoming change, which will occur in about three weeks, it
will be necessary for you to create a new user ID and password before you
can access SupraWEB (until the change is made, you will continue to use
your current password and key number).

We will be providing information and training over the next few weeks on the set up process. You can visit www.ekeyprofessional.com/sso.html to learn how  this simple process works.

We will also add a dedicated queue in our call center with additional staff to assist you with the change.

We sincerely appreciate your continued business. We are working hard to add benefits to the Wireless Information System that will continue to make things easier for you.

Sincerely,
Greg Russell
Product Marketing Manager