Monthly Archives: November 2008

Interactive Customer Portal

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We are excited to announce on December 3, 2008, your customers will be able to physically interact with their Auto Emails.  This improvement is called the Interactive Customer Portal.  This cool new feature will allow your clients to select listings as Favorites, Possibilities and Discard unwanted properties.  In addition, your customers will be able to rate these listings on a 5-star star system.

Important Note:  On December 3rd, all listings that match your client’s criteria will be resent to your client to accommodate this new feature.  Please notify your clients to avoid questions or frustrations.

The Interactive customer portal will help you be engaged with your customers’ wants and needs.  To find your customer’s review of listings click on the Open Portal link in the Save/Automatic Searches in the My Matrix tab.

New MRMLS Matrix v2.2 is on the way!

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Sneak Peak at Matrix New Features

These new and exciting features are set to arrive December 3, 2008.

Driving Directions

  • Get turn by turn driving directions to at least 20 listings at a time.

Interactive Customer Portal

  • Customers have the option to rate and select listings as favorites or possibilities.

Visited Listings

  • The ML# will change colors after you have reviewed the listing.

Quick Add to Contacts

  • Quick link to add customer information during the email process

Refreshed new look and color scheme throughout Matrix

  • A modern sleek look to the overall Matrix System.

Smart Search Menus

  • Matrix automatically condenses search lists and links to what you frequently use.

Glowing Search Fields

  • Search fields will change colors after some criteria as been specified.

Co-list Agents ability to Modify Listings

  • Co- list agents now have the ability to modify and edit co-listed listings.

Detailed information will be published throughout November on these new and exciting features.  Keep your eyes peeled when you log on the Matrix home page.

System Maintenance Notification

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Dear Valued Customer,

On Friday, November 14th starting at 7:30pm PST through Saturday, November 15th at 10:30am PST,  GE Security will be conducting routine maintenance at our data center. During this time SupraNET, Agent Web Pay and IVR will not be available. Keyholders will be able to eSYNC, get voice updates and log into KimWeb during  the maintenance period . Supra Keyholder Support, 877-699-6787, will be available to provide assistance for any keyholder who needs to update their key.

Thank you,
Michelle Medley
Supra Administrator